We're there when you need us
We know you have better things to do than call us, so we assume that if you do, it's because you really need us. For this very reason we don't outsource support either. This guarantees that every inConcert support engineer has a deep understanding of the technology and how to solve your problems as quickly as possible.
The treatment, diagnosis and resolution of incidents follow the guidelines of a process that has been enriched with knowledge accumulated over more than twenty years of experience and that we continually strive to improve.
A single support plan: all-inclusive
Because we trust in our technology and our team, we offer you the most complete Technical Support plan in the market: all-inclusive, no time limits, no incident limits, no additional costs and no surprises.
Even the best organizations cannot avoid unforeseen events. That's why we help you maintain the continuity of your operation with the remote monitoring service. We set up alarms on your system that notify our technical staff when anomalies are detected, so we can intervene before they seriously affect your operation.
Upgrades and enhancements
As an additional value to inConcert Service Desk we include, at no additional cost, the updates and improvements that we constantly make to our software, the operational retraining of your internal trainers, access to our knowledge base with documentation, user manuals, technical guides and on-line courses.