Technical Support

Access the "all-inclusive" technical support plan, 24 x 7 x 365 most comprehensive technical support plan in the industry.

Technical Support

We're there when you need us

We know you have better things to do than call us, so we assume that if you do, it's because you really need us. For this very reason we don't outsource support either. This guarantees that every inConcert support engineer has a deep understanding of the technology and how to solve your problems as quickly as possible.

The treatment, diagnosis and resolution of incidents follow the guidelines of a process that has been enriched with knowledge accumulated over more than twenty years of experience and that we continually strive to improve.

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single support plan: all-inclusive

A single support plan: all-inclusive

Because we trust in our technology and our team, we offer you the most complete Technical Support plan in the market: all-inclusive, no time limits, no incident limits, no additional costs and no surprises.

Preventive monitoring

Preventive monitoring

Even the best organizations cannot avoid unforeseen events. That's why we help you maintain the continuity of your operation with the remote monitoring service. We set up alarms on your system that notify our technical staff when anomalies are detected, so we can intervene before they seriously affect your operation.

Upgrades and enhancements

Upgrades and enhancements

As an additional value to inConcert Service Desk we include, at no additional cost, the updates and improvements that we constantly make to our software, the operational retraining of your internal trainers, access to our knowledge base with documentation, user manuals, technical guides and on-line courses.

Are you an inConcert customer and need technical support?

Contact our specialized department and solve any
any issue related to technology.

ACCESS SUPPORT