Solutions for every stage
of your customers' life cycle

inConcert Solutions

Reach your operational goals with customized
contact center solutions, 100% tailored to your business.

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We understand your business,
because we are part of it

We help you to solve your requirements, we anticipate your needs and we deliver highly
marketing, sales and customer service. In addition, we strive to understand your operation,
your business, because we are part of it.

For more than 20 years we have specialized in contact center operations,
how to improve your revenue and what to do to reduce costs. This allows us to
quickly customize flexible, effective and tailored solutions for your business.

Cloud and on-premises solutions

At inConcert we employ the same technology for on-premise and cloud solutions.
This gives you the advantage of benefiting from hybrid installations, in case you require seasonal
growth and migrate seamlessly and at any time between both deployment models.

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IN THE CLOUD

We have pioneered the delivery of Contact Center Contact Center-as-a-Service (CCasS) solutions from our own data centers in Europe Europe, the United States and Latin America, which ensures security, flexibility and speed of adaptation to change. flexibility and speed of adaptation to change.

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ON SITE

Access all the benefits of our award-winning award-winning, award-winning omnichannel CCaaS platform award-winning CCaaS platform, but with the ability to have the servers and technology servers and technology reside in your own data center. data center. In either case, we will provide technical support and maintenance of your inConcert of your inConcert solution.

Technology

To implement your customized solution we use our own portfolio of specialized software products that cover all specialized software products that cover all the requirements of a high-demand omni-channel operation and also and also guarantees the technological consistency of your operation.

SEE PRODUCTS

Frost & Sullivan highlights technological and service excellence

"inConcert incorporates technological advances, such as artificial intelligence, speech analytics and omnichannel capabilities, as well as exceptional professional services to support customers and deliver an excellent service experience. This has helped it differentiate itself in the competitive European CCaaS market."

Federico Teveles | Research Analyst
Information and Communications Technologies
Frost & Sullivan

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Related article

Find out what you can achieve with this technology in our blog.

ic-articulo-blog
2021 Perspectives for the Contact Center Industry

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